ALIASEasier and safer than emailing a screenshot

Your users report a problem from where it happened, with the screenshot and the details that matter, and follow your answer live. No account, no email address, nothing that says who they are.

See what it does

Quick start

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The context, not a description of it

A report carries a screenshot taken there and then, the fields your product declares (where, what, which version) and its telemetry, checked against your schema. Nobody has to explain where they were.

🎭

Anonymous by design

ALIAS gives each user an id and a secret it makes itself. Nothing is derived from the user, the device or an account elsewhere, and two products never share an id.

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Answers, live

Your reply reaches the user while they're still in your product, pushed as it's sent or picked up on the next poll. They can answer back on the same ticket.

✋

Contact only if they choose

A user may leave an email or another way to reach them, if your product allows it. They can withdraw it at any time, and erasing their data removes it too.

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Theirs to take with them

A short code moves the identity to another device. Users can download everything kept about them, or erase all of it at once.

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Many products, one desk

One instance serves several products, each isolated, with its own keys, fields, keeping times, branding and support team, managed from one admin page.